The store owner must be notified as soon as a defect is discovered. The customer should describe the issue and provide supporting evidence when requested.
Responsibility for return fees depends on the reason for the return. If the store or delivery company is at fault, the store owner reviews the case and determines the applicable fees and responsibility. Other cases are assessed after the request is reviewed.
Shipping cost varies by store, product, and customer location. The expected delivery time is determined after the customer confirms their location and the store reviews the order details.
Final return approval is subject to verification of the product condition and the reason for the request.